Privacy Policy

Ajanex Private Limited ("Ajanex", "we", "our", or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, store, share, and protect information obtained through our website (ajanex.com) and any related communications or services.

This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

We may collect the following categories of personal data:

a) Information you provide directly

Name, email address, company name, and job title when you submit an enquiry or contact form

Communication history when you correspond with us by email or through the website

b) Information collected automatically

IP address, browser type, operating system, and device identifiers

Pages visited, time spent on pages, referral URLs, and click paths

Cookie identifiers and session data (see Section 6)

c) Information from third parties

Publicly available business information (e.g., LinkedIn profiles) when you engage with us professionally

We do not collect sensitive personal data such as financial account details, biometric data, or health information through this website.

We process your personal data for the following purposes:

**Responding to enquiries:** To respond to product, engineering, or commercial enquiries submitted through our contact forms

**Business communication:** To send information relevant to your request, including technical specifications, quotations, or proposals

**Website improvement:** To analyse how visitors use our website and improve its content and functionality

**Legal compliance:** To comply with applicable laws, regulations, and legal proceedings

**Security:** To detect, prevent, and address technical issues, fraud, or misuse of our services

We process personal data only where we have a lawful basis to do so — including your consent, performance of a contract, legitimate business interests, or compliance with a legal obligation.

We do not sell, rent, or trade your personal data to third parties. We may share your information in the following limited circumstances:

**Service providers:** With trusted technology and service providers (e.g., web hosting, email delivery, analytics) who process data on our behalf under contractual obligations consistent with this Policy

**Legal requirements:** When required by law, court order, or government authority under applicable Indian law

**Business transfers:** In the event of a merger, acquisition, or sale of all or a substantial part of our business assets, personal data may be transferred as part of that transaction, subject to equivalent privacy protections

**Professional advisors:** With lawyers, auditors, or accountants where necessary for legal or compliance purposes

All third-party processors are required to implement appropriate security measures and are prohibited from using your data for their own purposes.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law.

Enquiry and contact data: Retained for up to 3 years from the date of last contact

Website analytics data: Retained in aggregated, anonymised form indefinitely

Legal and compliance records: Retained for the period required under applicable law (typically 7 years under Indian accounting and corporate law)

After the applicable retention period, data is securely deleted or anonymised.

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

**Strictly necessary cookies:** Essential for the website to function (e.g., session management). These cannot be disabled.

**Analytics cookies:** Help us understand how visitors interact with our website (e.g., pages visited, time on site). We use anonymised analytics data.

You can control or delete cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website. For more information, refer to your browser's help documentation.

Under the Digital Personal Data Protection Act, 2023, and other applicable laws, you have the following rights regarding your personal data:

**Right to access:** Request a copy of the personal data we hold about you

**Right to correction:** Request correction of inaccurate or incomplete personal data

**Right to erasure:** Request deletion of your personal data, subject to our legal obligations

**Right to withdraw consent:** Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

**Right to grievance redressal:** Lodge a complaint with our Data Protection Officer or with the Data Protection Board of India

To exercise any of these rights, please contact us at the details provided in Section 10. We will respond within 30 days of receiving your request.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

Encrypted transmission of data via HTTPS/TLS

Access controls limiting data access to authorised personnel only

Regular review of our information security practices

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use secure networks when communicating with us.

Our website may contain links to external websites operated by third parties. This Privacy Policy applies solely to our website. We are not responsible for the privacy practices or content of any third-party sites and encourage you to review their respective privacy policies before providing any personal data.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our designated Grievance Officer:

Grievance Officer

Ajanex Private Limited

Email: privacy@ajanex.com

We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India as provided under the DPDP Act, 2023.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will publish the updated Policy on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated Policy.